Transcorp removals storage win national australian achiever customer service award for the tenth time

Transcorp Removals & Storage, based in Sunshine West VIC, has won the 2023 Australian Achiever Award for Australia’s Transport, Delivery & Relocation Services & Supplies category. They are now a ten-time winner, having previously won this prestigious distinction in 2008, 2009, 2011, 2014, 2015, 2017, 2018, 2020 and 2021.

Now in its twenty-sixth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Transcorp Removals & Storage achieved a 98.01% overall score for Customer Service and Relations, topping all other Transport, Delivery & Relocation Services & Supplies business applicants to become the National Winner. The 2023 Australian Achiever Award proves Transcorp Removals & Storage delivers on the promise of customer satisfaction.

Established by John Christoforidis in 1987, Transcorp Removals & Storage has it all covered when it comes to removals and storage. They provide a complete door to door service with local, interstate and business relocations, offer short and long term storage together with professional packing and unpacking, supply packing materials and are AFRA (Australian Furniture Removers Association) accredited. They have also recently expanded to include new furniture deliveries for the major retailers and provide a complete end to end project management service for furniture fit-out & equipment, including receiving and unpacking 20ft / 40ft containers with a complete delivery service to any hotel, business or housing accommodation.

Some of the comments Australian Achiever received from Transcorp Removals & Storage customers are:

The Transcorp Removals & Storage team were absolutely amazing. They were happy to accommodate our needs and reschedule for us. And they rang to double-check the day before to make sure everything was ready. Lilly-Anne was great; she was super friendly and always very helpful. Their communication and contact was pleasant all the way through the process.

The team were highly professional. They even visited us to give us an itemised quote. It was a three-week gap between the quote and the move. The removalists were on time on the day. Everything was done very quickly, and they kept in contact with us. They were fantastic to deal with and went above and beyond the normal service levels. And I am pleased they provide reasonable value for money.

Transcorp Removals & Storage gave me a good feeling as they listened to what we wanted and understood our needs. I felt confident about their services. We were well informed of any information that they needed to provide to us and had plenty of warning of any delays. The team are professional and friendly. And the move was stress-free.

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For more information go to www.achiever.com.au or contact:
John Christoforidis, Transcorp Removals & Storage T: 1300 466 838 E: enquiries@transcorpaustralia.com.au
or, Jody Harwood, Australian Achiever Awards T: 0402 045 971 E: award@achiever.com.au