You are paying the removal company to drive to your job and then back again when they may be doing another removal around the corner! How can it be fair for two customers moving on the same day to be paying depot to depot when the truck is already on the road? The removal company is definitely double dipping on charges and you are paying for it! A reputable removalist should only charge from your pick up point to your new residence, as that is when they are actually working. In the Melbourne metro area, Transcorp offers charges as Door to Door NOT Depot to Depot, with no Call Out Fee!
You are paying the removalists to drive back to the original pick up point when they may be going to another job nearby. Some removal companies will charge you back to the original place of pick up when calculating their charge. Paying extra removal costs for their return journey is not fair on you!
Many companies charge a minimum of 4 hours even if the job is less than 4 hours (e.g. 2 Man + Truck). This is the cost of business and typically one job will follow another. Good removal companies will have more work after a small job. If they don’t have other jobs, then they may be a backyard company with minimal experience that cuts corners on their removal costs by not using blankets and the proper equipment. Do not let anyone move what you’ve worked so hard for unless you know they’re reputable. Ask questions, because you have every right to!
Some companies charge an hourly rate for removals to the nearest 30 minutes or by the full hour only. You can end up paying a lot extra. Transcorp only charges to the nearest 15 minutes after our minimum hours.
You get charged extra for paying by credit card (particularly AMEX, Diner, Visa & Mastercard). Anything from 2% to 5% is added to your removal cost. How can that be fair! This is a cost that needs to be considered when an hourly rate is established. Adding this to the final invoice is an unnecessary cost to the client.
Other removal companies forward the costs to you or go the long way (extra time added) when tolls reduce their driving costs. Added tolls can be as high as $20 to $30 extra. Good removal companies like Transcorp will always take the shortest and preferred route without charging toll fees.
Some companies charge you for their staff / contractors to have lunch breaks! You are paying them to go down the road and get food, and to sit for 30 minutes whilst they have their lunch! (this may cost you an hourly rate for removals of around $66.00-$88.00) Take this off their final removal charge, as you have probably also given them drinks and a snack yourself whilst they were working. Transcorp understands that hard working removalists deserve a lunch break, but they MUST take this time off your final removal costs invoice.
Some removal companies offering this have lengthy conditions that almost always void any claim. For example, you can’t help, you must follow every trolley/carry load, you must see damage done, you may need to pay an excess, maximum claim limit, they decide the repair method, etc… You MUST read all of their fine print (please ask them to forward this to you). These offers are not insurance based and are only a sales technique to get you to use their service. Any claims will only be considered – they don’t have to pay out and they will make it hard for you to claim! They also slug you with extra removal charges per hour to accommodate for claims and this so called “additional” offer.
If you need insurance to cover for accidental damages, then consider doing it properly and go through a reputable insurance company (like Transcorp) that covers you for these types of damages. Besides selecting the best removal company to look after what you worked hard for, this will be the second most important subject for you to consider. Transcorp is an AFRA accredited member and a qualified insurance provider. We can offer full or restricted cover for transit and/or storage at great rates. We will issue you with a certificate for your policy should you wish to insure your move for accidental damages outside of our control. Read more on insurance.