Moving Interstate Tips
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Questions you should ask when moving interstate

Besides death and divorce, moving your precious belongings is rated as the third most stressful experience anyone fears. Therefore, selecting the correct method and furniture removal company is extremely critical. Never base your decision on price alone as it is very easy for any individual to apply and succeed in getting a truck license. This doesn’t automatically make them an experienced removalist.

Who do I call if I have any problems communicating with the removal driver?

Do NOT directly select a one man, one truck outfit because the removalist is more probable to have problems with times, dates and money and your communication with them will be limited as they are continuously on the road. They may decide to divert elsewhere to make extra money and any extra delays may be risking all of your belongings and you will be totally stressed out. Only select a removal company that has an office where communication lines are always open.

Are they an AFRA (Australian Furniture Removers Association) member?

Without a doubt DO NOT entertain a non AFRA removal company to perform your move as you will not have any support from this organization should something go wrong with your move. Many times AFRA members are called upon (by AFRA head office) to help clients that have been wrongly dealt with by Non AFRA removalist. This ends up costing the client as much as twice the amount. AFRA members need to adhere to strict guidelines and maintain a professional and well structured organization. AFRA accredits only those furniture removalists that have the necessary procedures and equipment in place and follow strict OH & S standards. If your move happens to go wrong with an AFRA accredited removal company then if you can not solve it directly with your removalist then you can call on AFRA to help mediate a resolution and save you much time, money and effort.

What type of insurance does the removalist offer in case of damages and how do I claim if anything happens?

In almost all cases your removal charge covers for labor only whilst any transit (trucks on the road) or loading/unloading accidents (out of the removalist control) are NOT covered. If you require transit and/or accidental damage insurance then you should seriously consider tranist insurance that covers you for this type of potential damage(s). Any AFRA accredited removalists with the necessary insurance qualification would have the ability to directly offer this type of insurance. The cost of the transit insurance is typically a percentage based on the insured value that you wish to declare. A NON AFRA removal company can not directly insurance your goods and offer your a policy and certificate like and AFRA member can. Please visit Transcorp Insurance Information for more.

Do they use Containers on rail or does the same truck that picked up my goods deliver as well?

Companies that utilize containers to move customers’ belongings may have a greater risk of damages because on most occasions the same removalist packing the container will not be the same removalist unloading the container (goods typically travel long distances via the rail network). At the delivery end they will need to be extremely careful as the removalist unloading the container will have limited knowledge of how it was stacked by the team at the uplift point. This can also become a ‘blame game’ of who is at fault should damages or missing items happen (was it the uplift or destination agent?). Containers typically have limited tie rails to safely secure your belongings to its walls etc and goods are pushed together minimizing their interstate movement. From time to time this can work but nothing beats safely wrapping and tying down your belongings inside a dedicated furniture removal truck. Typically, the same removal team that carefully loaded the furniture removal truck have ownership of how it is to be unloaded as it will be the same removal team (you will see the same smiling faces at uplift and pick up). Although container transport has its purpose and depending on your requirements may work best for you, nothing beats having the same team loading your goods be unloading them as well. This is also particular important when removal teams are disassembling furniture such as beds, cabinets and tables and need to be re-assembling them again at the delivery end.

Can they supply a proper written quote including confirming your inventory (very important)?

Any company that is not prepared to supply a written quote including their charges with terms and conditions and cannot attach an inventory of your goods should not be even considered. This is where you are extremely susceptible and the removalist may increase charges when they arrive to pick up your belongings. If you have any problems with their service and you have no paperwork to prove what was expected from the outset then you may have major issues. Companies performing removals this way are “Cowboys” and have been known to hijack your belongings until you pay the additional charges. Do NOT risk it!

Do they have testimonials that you can read from happy customers?

Even though removal companies will boast about how good they are, it is wise to request written testimonials so you may read what others have to say about their experience with them.

What happens if the removalist is running late to pick up or drop off my belongings?

As most charges are based on competitive “backload” rates it is still important that you clearly understand the removal company’s procedure for unforeseen delays that may occur from time to time. Do they have a corporate office so that you may be updated of circumstances? Perhaps consider booking the entire removal truck as this will assist meeting exact dates that you may have requested.

Do they have a website that you may review?

In today’s marketplace a web-site tells you a lot about a company and its ability to service your move. Take your time and read through their website content.

Do they have the correct tools to disassemble and assemble beds, shelves etc?

As strange as it may seem, many small removal companies cut their cost by not having the latest equipment including tools to perform the work correctly. If you require your beds, shelves etc to be disassembled and reassemble by them, then it is important they know about it and are prepared to assist you. Is this service included in the price quote to you?

Are there any potential charges? If so, what are they?

This is where the “Terms and Conditions” need to clearly spell out any potential charges that may need to be added to your original cost. Most people moving aren’t sure what information to supply to receive a proper quote so please spend time understanding your quote. Over the phone discussions with a removalist on the road will not have much bearing if your move goes wrong.

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